Face-to-face sales

In face-to-face sales, Redunicre may contact the store so it can proceed to the retention of a card in case of suspected attempts of misuse during the payment of a purchase.
 

Remote sales

​In Online Sales, the following procedures will help to diminish the risks of fraud:

Implement fraud detection systems to identify high risk transactions or transactions patterns.

Don’t make transactions with high risks characteristics, such as:

• Transactions that exceed your store’s normal sales standards;
• Orders to high risk addresses, such as PO boxes, prisons, hospitals;

Check carefully orders made with several cards or with cards that have sequential numbers, as it may be evidence of fraudulent activity.

Be aware of international transactions.

Assess the risk based on the type of goods, the amount of the transaction, country where the card was issued and to which the goods must be shipped.

You must check if the order has any suspicious, unusual names or spelling errors. 

If the situation is suspicious, contact our support line 21 313 29 00.

​Remote sales

In online or remote sales, your employees and/or computer systems must be prepared to recognise suspicious orders. Our experience shows that are certain common characteristics in frauds. If the transaction has one or more of the following indicators, it may be a sign of increased risk:

• Customer for the first time. The risk of fraud is smaller when you are dealing with regular Customers;
• Big orders. Orders that include several items of the same article;
• Suspicious cards combinations;
• Transactions performed with cards with similar numbers;
• Orders sent to the same address, but purchased with several cards;
• Multiple transactions performed with one single card in a brief period of time;
• Multiple transactions performed with several cards and different delivery addresses;
• One single transaction in which the Customer wants to pay with several cards;
• Hesitation. Be aware of the Customers that hesitate or feel insecure to give personal data;
• Sudden orders/ orders performed with hurry. Orders with an urgent delivery request. These last minute orders are a characteristic of “hit and run” fraudulent schemes to obtain goods to resell quickly;  
•  Random orders.​

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12 advice to your electronic business solution

1. Reinforce your virtual store ID card. Contribute to the raise of the consumers trust levels and increase your potential of contact:

• Provide clear and precise information about your company;
• Promote confidentiality/privacy policies;
• Certify your virtual store and make data encryption possible to the customer.

2. Offer complete information about the products/services on your online store. Make it easier for your customers to buy.

3. Provide support lines to the customer. Make it easier to contact you.

4. Help the customers to move through the site. Make browsing easier. Don’t forget the potential customers that visit it for the first time.

5. Tidy your store “shelves”. Make the search for products/services easier.

6. Identify the questions most asked by your customers (FAQ) and provide answers.

7. Give information about the Distribution Channels. Do not forget that the sale isn’t completed with the online purchase in the site.

8. Explain clearly the delivery system performed by your store. You may be sending customers to the competition if you don’t do it.

9. Make the logistics of delivery of your products easier. Communicate clearly the delivery times practised by your store. 

10. Invest in the relationship with your customers. Get to know your customers to the most so you can sell even better.

• Get a suggestion box;
• Provide and enable the subscription of newsletters;
• Provide news about your products/services;
• Answer questions and give information about your product/service;
• Collect opinions and provide polls;
• Provide distribution lists and reduce the average response time of the stores to requests of potential customers.

11. Find business opportunities.

​12. Get to know the consumers.
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